How to Use Microsoft Support and Recovery Assistant

Often, when installing a new program purchased from our website, you may encounter issues such as the program not activating or compatibility problems.

The number one cause is pre-installed programs on your computer that remain active, even though you think you've deleted them all. For this reason, we are now going to show you the steps to follow to uninstall all the programs you may have on your computer to ensure a successful installation of your new office.

Steps to follow:

• Download the official Microsoft program for troubleshooting and cleaning.

You can download it from this link: https://aka.ms/SaRA-FirstScreen

You can also find it here: https://support.microsoft.com/es-es/office/acerca-del-asistente-para-soporte-y-recuperación-de-microsoft-e90bb691-c2a7-4697-a94f-88836856c72f

• Unzip and install the Microsoft program
• Follow this step shown in the photo by clicking on "Office":

• Then you will reach this screen. Select the third option:

• The final step is to select "Yes" because it is the affected computer:

• Please do not interrupt the program while it uninstalls the Office programs you have on your computer. This can take up to 20 minutes.

Very important, now you can reinstall the product you purchased, but you must do it from the download link that we have sent you! If you don't do it from the link we sent you, the installation may fail again.

And that's it. Now you can enjoy your new program.